Pairing the SavvyVan app

Get the app

It is free to download, on either kind of phone:

• Android - SavvyVan on Google Play
• iPhone - SavvyVan on the App Store, for iOS 16.4 or later

Get the panel online

The app talks to your panel over the internet, so the panel has to be connected - van WiFi, a 4G router, Starlink, whatever you have. WiFi setup is in the user guide.

Nothing on board yet? We sell a TP-Link 4G router for exactly this. It mounts on the outside of the van, where the signal is, and takes an ordinary data SIM, so the panel gets a connection of its own rather than borrowing your phone’s hotspot.

Update the panel

Pair after updating, not before. Settings → System Information → Update Now, with a decent connection. The screen may be blank for a few minutes while it works.

Find the QR code

Tap the link icon in the top bar and the App Information popup opens with the pairing QR code, your app status and your GroupID. That is the quickest route, and the one to use day to day.

Know what Reset Pairing does before you press it: it issues a brand new GroupID and unpairs every phone at once. Nobody keeps access - each phone has to scan the new code. The right button when you sell the van, the wrong one if you only want to remove a single handset.

To take just one phone off, unpair it from that phone instead: in the app, open Settings and then SavvyVan Unit.

The link icon, and what its colour means

With the tray icon switched on, the top bar carries a link icon showing where you stand at a glance. Tapping it opens the app information without leaving the screen you are on.

Colour	What it means
Grey	Either app features are switched off, or no phone has paired yet
Orange	A phone is paired, but it is not connected at the moment
Green	Paired, and the phone is connected right now

Grey or orange when you expected green? See troubleshooting, at the bottom of this guide.

What the popup shows

Tapping the link icon opens a panel with:

• App status - the same words the colour is standing in for.
• Your GroupID - the identifier that ties your phones to this panel. Treat it like a password: anyone with it and the QR code can pair to your van.
• The pairing QR code, so you can add another phone without digging through settings.
• Enable App Features - a tick box that starts and stops the relay service on the panel. Unticked, the panel does not talk to the app at all, and the icon goes grey. Existing pairings are not deleted; tick it again and they come back.

Pair and scan

1. Open the app and choose Pair Device from the menu.
2. Allow the camera when it asks - that is how it reads the code.
3. Scan the QR code on the panel.

The app connects on its own from there.

Check it worked

The app’s welcome screen reads Paired, connected, with a green link icon beside it. If it says that, you are paired.

What you can do from the app

You see whatever your panel has - the app mirrors your installation rather than offering things you have not fitted.

Everything stays in step with the panel, so the two never disagree about what is on.

Troubleshooting

A grey link icon covers two different things. On a van that used to work, it usually means Enable App Features has been turned off rather than the pairing being lost.

Security

Pairing uses a QR code carrying a unique device key generated by the panel, which means only someone with physical access to the van can link a phone to it.

Traffic between app and panel is relayed securely, and operational system data is not stored along the way. A feedback report may include limited diagnostic information - that is how we find and fix things.