Consumer Terms & Conditions

1. Products

SavvyVan supplies vehicle electrical and control products on a supply-only basis. Installation services are not provided.

2. Installation

Products must be installed by suitably qualified persons, following our published installation guide for that product as it stood when you bought it - see the support guides. The guides for our control boards, add-on modules and other fitted parts require them to stay reachable for servicing.

SavvyVan is not responsible for incorrect installation or third-party modifications, or for extra costs caused by an installation that does not follow the guide - for example, additional labour to reach a control board or module fitted behind fixed furniture. This does not affect your statutory rights.

If you would rather not fit it yourself, there is a network of independent installers who will - see installation. They are separate businesses, and you contract with them directly.

3. Software licence and updates

Software is licensed for normal product operation.

Updates are provided for the lifetime of the product - meaning for as long as we actively sell it. Separately, and for at least two years from the date your product was supplied, we provide the updates needed to keep it working as described. The full terms are in the end user licence agreement.

4. Warranty and consumer rights

Everything we make includes a 12-month return-to-base warranty. Products we sell but did not make carry their maker’s own warranty - and because you bought them from us, your statutory rights for those are with us too.

SavvyVan3 products qualify for a free additional 12-month warranty if registered within the initial warranty period - register your device.

This warranty is in addition to your statutory consumer rights. Full details are in the warranty policy.

If a fault means a fitted product has to come out, please contact us before arranging any work, so we can agree the most practical way to do it - usually by sending a tested replacement in advance, so the swap is done in one visit.

If we send a replacement in advance, we may take a refundable payment for it, which we refund once we have the original unit back and have confirmed the fault.

Changing your mind is a separate matter from a fault. There is a 30-day return window for unused items in resellable condition, alongside the statutory right to cancel a distance sale within 14 days - see delivery and returns.

5. Liability

What we are responsible for. If we break these terms or fail to use reasonable care and skill, we are responsible for loss or damage you suffer that is a foreseeable result of that - meaning it was obvious it would happen, or we both knew it might when you bought the product. We are not responsible for any loss or damage that is not foreseeable.

Private use only. Our products are supplied for domestic and private use. If you use them for any commercial, business or resale purpose, we have no liability to you for any loss of profit, loss of business, business interruption or loss of business opportunity.

What we are not responsible for. We are not responsible for loss or damage caused by:

incorrect installation, including installation by someone who is not suitably qualified, or that does not follow our installation guide for the product (see section 2);
repairs, modifications or alterations made by anyone other than us, or software that has been modified, replaced or tampered with (see section 6 of the end user licence agreement);
misuse, neglect or accidental damage, or using the product in a way our guides or instructions warn against;
connecting the product to a supply or to equipment outside its published specification - for example, more than 30V;
cutting the power to a running panel instead of shutting it down properly;
a fault in equipment, software or services we did not supply, including your vehicle’s own systems, your phone, and your network or internet provider.

What we never limit. Nothing in these terms excludes or limits our liability for death or personal injury caused by our negligence, for fraud or fraudulent misrepresentation, for a defective product under the Consumer Protection Act 1987, for breaking your rights under the Consumer Rights Act 2015, or for anything else the law does not allow us to limit.