Using SavvyVan3

Waking it up

Tap the screen. It may take a two to three seconds - that is normal.

The panel has a day and a night mode, and the only difference is how quickly the screen goes dark. Everything keeps running either way: switches stay as you left them, the heating carries on, the shunt keeps counting.

	Screen sleeps after
Day, 7am–8pm to start with	2 hours without a touch
Night, the rest of the day	2 minutes without a touch

At night, waking it gives you two minutes before it sleeps again. After the day starts the first touch returns it to day behaviour. The hours are yours too: the Day Hours row on Display & Sound sets when the day begins and ends.

Those are starting values - both are yours to change. Settings → Display & Sound has a Day Screen Timeout and a Night Screen Timeout. Set either to anything from a second to a full day, or to Never to leave the screen on.

The screen is the thirstiest part of the panel, so Never on an off-grid van is a decision rather than a preference. On hook-up it costs you nothing.

To put the screen to sleep yourself, tap the power icon, top right. It turns the display off and nothing else - every switch stays as it was, and a touch wakes it again.

The main screen

The home button - the four squares, top right - brings you back here from anywhere in the system.

Tapping a switch turns that appliance on or off. Off is a white outline; on fills with colour. That is the whole language of the main screen.

Battery

Every panel has a built-in voltage sensor. Some have a SavvyShunt or a battery that reports itself, and those show more.

Voltage only

• The figure is the battery’s voltage, such as 12.8v. It updates every few seconds.
• The bars - ten of them, inside the battery outline - light from the left as the voltage rises: none at 11 volts or below, all ten at 13 volts and above. Up to three lit, they are red; four to six, yellow; seven or more, green.

That is a good guide on a lead acid battery. On lithium it tells you less, because a lithium battery’s voltage barely moves until it is nearly empty - so the dial can sit on full green for most of the day. On a 24V system the bars always read full, so go by the figure.

A second dial, labelled Vehicle, is a second battery - usually the starter battery, so you can see whether the van will start in the morning, which the leisure battery tells you nothing about. Its reading says so - Vehicle 12.4v - and it is always the last dial in the left-hand column, under the battery and under the solar dial if you have one. It reads the same way, in volts, and you only have it if a second battery was connected to the panel.

Some vans have it wired to the ignition instead. Then it shows the voltage only while the ignition is on. While it is off its bars are all dark and it reads about Vehicle 1.3v - not a real voltage, just what the panel reads with nothing on the wire. That is how it is meant to work, not a flat battery.

Low voltage cut-off

A panel can be set up to switch circuits off on its own before the battery goes flat. If yours does, the panel says so:

LOW VOLTAGE!!! Your connected appliances have been shut off to avoid battery damage.

That shows on screen for 30 seconds, and stays in the notifications - so if the screen was asleep at the time, that is where you will find it. The circuits it switched off show as off on the main screen. Charge the battery before switching them back on. It watches the leisure battery only, so the Vehicle dial reading low - with the engine off, say - never sets it off.

Full battery management

• The percentage is the charge remaining, with the ring as a visual.
• A green arrow up means current is going into the battery.
• A red arrow down means it is coming out.

Tap it for the full picture, on the battery page. (A Teconnex battery has a page of its own, in the Teconnex guide.)

The battery has a card of its own: the charge on the dial, and beside it VOLTAGE, CURRENT, POWER and TIME TO EMPTY - TIME TO FULL while it charges, or TIME LEFT with an ∞ when almost nothing is flowing. A figure shows -- when the panel has heard nothing from the battery for a minute. When the battery card is the only one on the page, a STATE OF CHARGE graph sits beside it; with a Victron SmartSolar, a SOLAR card takes that place. Along the bottom, Usage Graph opens the history - Volts, SOC (the state of charge) or Usage, over a Day, Week or Month - and Battery Data lists everything the shunt or the battery reports, cell by cell on a battery that reports its cells.

With a battery the panel reads directly, Disconnect for 60s lets go of the battery for a minute, so the battery maker’s own app can connect to it. The panel picks it up again by itself afterwards.

Time to charge or discharge comes from what you are using at that moment, so it moves as you switch things on and off. Current, voltage and watts refresh every 10 seconds.

Running on the voltage sensor and want this? A SavvyShunt adds it - or, with one of the batteries we read directly, the panel takes it from the battery with no shunt at all.

History goes back 30 days, by day, week or month - behind Usage Graph.

With a Clayton Power LPS2

If your van runs on a Clayton Power LPS2, the battery on the main screen is the LPS2, and it needs software 2.5.1 or later. Tap it for the battery page. The battery card is headed CLAYTON POWER. Beside it, AC CHARGING shows CHARGING - what your hook-up is putting in, or Not connected - whether the INVERTER is On or Off, and its OUTPUT. The button on that card - TURN ON or TURN OFF - switches the 230V inverter, so you can turn it off when nothing needs mains and on again before the kettle. It reads SWITCHING… while the LPS2 answers. SOLAR shows what its own solar input is making, with DC/DC POWER under it for the charger that runs from the vehicle. Switching the inverter at the unit works too, and the panel follows. More about the LPS2.

Solar

If a Victron SmartSolar charge controller is paired with your panel - software 2.5.1 or later - a solar dial sits in the left-hand column under the battery: the watts your panels are making now, filled against the size of your array, and the amp-hours they have made today underneath. It is a dial to glance at rather than a button. On the battery page, a SOLAR card shows the charger’s VOLTAGE and CURRENT, the AMPS CHARGED today and its STATE - Bulk, Absorption, Float and so on. If it shows offline, the panel has heard nothing from the charger for a minute, which is usual after dark. More about SmartSolar.

Tanks

With SavvyTanks fitted, your tank levels sit on the main screen. With more than one tank configured they take turns every 5 seconds. A red ring around a tank means its relay is active.

Tap the tank icon for the full page, where every tank is visible at once. To toggle a configured tank - a gas solenoid, say, or a drain valve - tap it.

Levelling

With SavvyStance fitted, a levelling button appears along the top of the screen. Everything is on that one page - nothing to set, nothing to zero, unless you want to set your own idea of level.

Heating

If your panel runs a Propex, Autoterm or Kartt heater, it sits on the right of the main screen with the temperature you have set. Tap it for the heating page. A Kartt diesel heater works much as an Autoterm does - more in the Kartt guide.

• The dial on the left is the temperature you want, from 10°C to 30°C. The arrows under it move it half a degree at a time. The figure in the middle is the temperature inside the van.
• The buttons underneath run the heater. Which you have depends on the heater: Fan and Gas on a Propex HS2000, Fan, Gas and Electric on an HS2000E, Fan and Heater on an electric-only Propex, and Fan and Diesel on an Autoterm or a Kartt.
• Tap a button to start it, and tap again to step to its next setting - Auto, if your panel has it, then each level - until it goes off. After more than ten seconds without a tap, the next tap switches it off instead, so you never have to step through every level to stop it. Starting one button stops the others.
• On a Propex, the gas bottle on the right shows what is left in it, and tapping it opens or closes the gas where a solenoid is fitted. Turning the heating off leaves the gas as it was, so close it here when you have finished - unless your panel opens the gas for you, in which case it opens when the heater calls for gas and closes when the burner stops, even after you opened it by hand for the hob.

Auto holds the temperature you set, easing off as the van warms. On an Autoterm or a Kartt, a level from 1 to 10 follows your temperature too: it heats at that level while the van is below it, rests once the van is a degree over, and starts again a degree under. The flame on the main screen stays lit while it rests. Fan on its own moves air and burns nothing.

From software 2.5.1: if a Diesel heater will not stay on - you press Diesel and it goes straight back off, with a message that the heater needs an inside temperature probe, and the heating page reads UNKNOWN - the panel has no temperature sensor inside the van to heat against, and it will not burn diesel without one. Fan still works. Ask whoever fitted your panel to set one up.

If the heater reports a fault, a message names it and says what to check, with the heater’s logo and a Reset button. A Propex fault also shows a QR code to the maker’s own help. On an Autoterm the message leads with the heater’s own fault number - Fault 17 - Faulty Fuel Pump, say - and the heater then stays off until somebody presses Reset on the panel: not the fan, not the phone app, not the schedule, and not after a restart either. Reset unlocks it without starting it, so switch it on again once the cause is dealt with. A Kartt fault reads the same way - Fault E-02 - Flame Out, say - and holds the heater off until Reset too, though a restart of the panel clears it. If an Autoterm is switched on and never starts, the panel says Heater Didn’t Start and turns it back off.

Started from the phone app, the heater runs for two hours and then the van switches it off - even with your phone off - unless you switched on Keep running past 2 hours as you started it. Only heating started from the app has that limit, and the panel shows no sign of it until it ends, when it says: Heating switched off after 2 hours, the time limit set from the app.

The heater schedule

Tap the clock at the top right of the heating page to open Heater Schedule:

• Enabled - the switch for the whole schedule, top right. Untick it and the schedule does nothing, but keeps its days and time for when you tick it again. If the schedule had already put the heating on, it goes off as you leave the page; heating you switched on yourself is left alone.
• Turn On: what the schedule starts - Gas or Diesel, or on a heater with electric, one of its electric settings.
• At - the start time, in 5-minute steps, with the arrows either side.
• Mon to Sun - tick the days it runs. One start time covers every day you tick.
• Auto off delay: how long it runs - 1/2 hour, 1 hour, or 2, 3, 4, 5, 6 or 8 hours - or Off, which keeps heating at your temperature until somebody turns it off. The next day you have ticked starts it again.

It saves when you leave the page, and the clock is lit while the schedule has the heating on. On an Autoterm or a Kartt, a scheduled start is always Auto.

On a Propex whose gas you open by hand, a scheduled Gas start needs the gas left open: if the bottle is closed when the time comes, the panel skips it and says Scheduler could not run as gas bottle was not open. When the scheduled time is up the heater stops and the gas is left as it was.

SavvyDot

If your van has a SavvyDot - a small round touch screen, on software 2.5.1 or later - it shows up to five things from this panel, one at a time:

• Swipe left or right to move between them, and tap to switch one - a tile, a tank’s relay, a light, a scene, or the heater.
• On the heater, the arrows at the bottom change the temperature and a tap anywhere else switches it on or off. A Propex or an Autoterm can go on a dot; a Kartt cannot.
• If the heater reports a fault, the dot wakes on its heater slot with ERROR and asks you to check the main screen. Deal with the fault here, and the dot goes back to normal by itself.
• Swipe up for the dot’s own settings - how bright it is, how soon the screen goes dark, and moving through the slots by itself. Swipe down for Standby, which turns its screen off.

A tap on the dot does exactly what the same tap does here, and the two stay in step. The portable version runs up to six hours away from its charging plate; it does not show its own charge, so put it back when you are done with it, and give a new one 12 hours on the plate before you first lift it off. Lifting it off can restart it, and it can take up to 30 seconds to reconnect - that is normal. What it shows is set when it is fitted - ask whoever fitted your panel to change it. More in the SavvyDot guide.

WiFi

WiFi is needed for the clock, the weather widget and updates; everything else works without it. Use the 2.4GHz band where you have the choice - it reaches further than 5GHz, and range is this panel’s weak point, not speed.

1. Tap the menu top-left and select Wifi. The page looks for networks as it opens, and Scan looks again.
2. Under Available Wifi Networks, tap your network - the one with the green + beside it. With a long list, Search networks… narrows it down.
3. Enter the password and tap Save.

It joins after a few moments and moves across to Saved Wifi Networks, where the network it is connected to has a green border. The foot of the page says Online in green once it reaches the internet, Wifi Connected - No Internet in orange when it is on a network that is not getting out, and Offline in red when it is not connected. To forget a network, tap it under Saved Wifi Networks and choose Delete.

Will not connect, or will not stay connected? Troubleshooting, at the bottom of this guide, covers it - signal, iPhone hotspots and the Reset Wifi button.

Starlink

If your van has a Starlink dish and your panel has the Starlink page, Starlink is in the side menu, under WiFi. A dish but no page? Ask whoever fitted the panel.

Status, on the left, is the dish itself:

• State - CONNECTED when all is well. Otherwise the dish’s own reason it is not, such as BOOTING or OBSTRUCTED.
• Uptime - how long the dish has been running. If it keeps starting again from nothing, the dish is losing power rather than signal.
• Software and Hardware - the dish’s versions. Worth having to hand if you contact Starlink.
• Region - the country the dish thinks it is in.
• Obstructions - how much of the dish’s view of the sky is blocked, as a percentage. The closer to 0.00 % the better; a tree is the usual culprit.
• Alerts - None, or whatever the dish is flagging.

Live Metrics, on the right, is the connection:

• Download - the dial, in megabits a second: how fast data is coming in right now. It shows what you are using, not the most you could get, so it reads low when nobody is online.
• Upload - the same, going out.
• Latency - how long a message takes to reach Starlink’s network and come back, in milliseconds. Lower is better.
• Drop rate - the share of those messages that never come back. It should sit at or near 0%; when it climbs, calls and video start to break up.
• Data (session) - what has gone through the dish since it last started. It is not your monthly allowance - that is only in the Starlink app.

The line along the bottom is green while the panel can reach the dish. Red, reading Starlink router not reachable, means it cannot, and every figure shows --. Usually that is the panel on a different WiFi network from the dish - check the foot of the WiFi page.

Motor Driver

If your van has a motorised awning, step, bed, pop-top or side pod on a Motor Driver, Motor Driver is in the side menu.

• Open and Close run it all the way, and it stops by itself at the end. One tap is enough.
• Stop, in red, stops it at any point.
• Current Status says where it is - Closed, Fully open, Partly open if it was stopped on the way, or Opening and Closing while it moves. Disconnected means the panel cannot reach it.
• Controlling: is what it drives.
• The lockout light is red, with Lockout Engaged, when something is stopping it from moving - an awning’s travel cage in place, say, or a bedroom door open on a drop-down bed. Open and Close wait until it is green.

If it stops part way with Maximum current exceeded - check structure for obstructions, something is in its way: clear it before you try again. If the page says Not calibrated, it has not been set up yet - ask whoever fitted it.

Keep people and things clear while it moves, and do not drive with it out. There is more in the Motor Driver guide.

Settings

Tap the menu, then User Settings, and enter the passcode - 123456, unless it has been changed for your panel.

The passcode screen has two buttons of its own, and neither needs the passcode:

• Get Help opens a box that points to our support page and email address, with two more buttons. Send Logs sends the panel’s logs to us - the quickest way to give us something useful when a fault is hard to describe - and says Logs received. Thank you. once we have them. Remote Support is for when you are on the phone to us: read us the six-character code it shows and a SavvyVan engineer can look at your panel for up to two hours. End Session stops it, and so does the two hours. Close hides the box but leaves the session open: while the engineer is connected, a headset symbol sits beside the menu, top left, and tapping it shows the code and End Session again. Both need WiFi, and the panel checks it can reach us before it starts.
• Restart restarts the panel after a ten-second countdown, without asking first.

Seven pages, each covered in this guide:

Page	What it is for
Display & Sound	Colour, tap sounds, the wake-up screen, the screen timeouts, and the date and time
Gestures	Which screen a swipe from the home screen opens
The paired devices page, third in the menu	The add-ons connected to your panel
Logic Rules	The rules that switch things for you - on a temperature, a time, the battery, a tank, the heater or another tile
Water Heater Settings	The water heater’s schedule and battery protection
System Information	Updates, and your serial number and versions
App Settings	Pairing your phone

Gestures

A swipe from the home screen can take you straight to another screen. Gestures is where you choose which:

1. Open Gestures from the settings menu - the second icon.
2. The page is laid out like a compass. Under left, right and down is a dropdown: pick a screen for each direction you want, or Off. The picture above each dropdown changes to show the screen it will open.
3. Up always reads Home (always) and cannot be changed.

Your choice is saved straight away. From the home screen, drag a finger about a quarter of the way across the screen - or a quarter of the way down - in a direction you have set, and the panel slides to that screen. A shorter drag springs back. To come back, swipe up, or swipe the opposite way to the one that brought you there.

The screens on offer are Battery, Tanks, Lights, Heater, Levelling, Starlink, Wifi and Notifications, as the panel names them - the first five only when your van has the equipment for them. Swiping only works from the home screen, and nothing is set until you choose, so a panel nobody has set up behaves exactly as before. Every tile, menu and icon still works as it always has.

Paired devices

The third icon in the menu lists the add-ons connected to your panel - a SavvyShunt, SavvyTanks or a battery, say - with a symbol beside each that turns blue while it is connected. More than six, and the arrows scroll the list.

It is a list to look at: nothing on it can be changed from here. An add-on that is not blue is not talking to the panel, so check it has power.

Logic rules

A logic rule switches something for you when something else happens - a tank heater coming on when the van gets cold, the pump stopping when the fresh tank runs low, the heater warming the van on a weekday morning, a beep and a message when a waste tank is nearly full. Logic Rules lists the rules on your panel, newest first, and the arrows scroll through them.

Reading a rule. Each one is a sentence. On the left is what sets it off - Inside below 3°C, At 06:30 Weekdays, Battery below 20%. On the right of the arrow is what it does - Tiles 5 is on means tile 5 is switched on. A second line starting and or or is a second condition: with and both must be true at once, with or either will do. A line starting after is a wait before the rule acts. A message in quotes is what the rule puts on the screen, as a notification or as a box you clear with I Understand.

When a rule acts. A rule acts once, at the moment it is set off, and does not hold anything there - so whatever it switched can still be switched back by hand, and it stays that way until the rule is set off again. A rule follows a tile however it is switched, including from the phone app or a SavvyDot.

Show system rules, at the top right, adds the rules the panel keeps for itself, tagged System. Your water heater settings are kept this way, and so is a gas heater that opens the gas bottle by itself. Change those on their own settings pages.

Rules cannot be added, changed or removed from this page. The logic rules guide explains everything they can do - ask whoever fitted your panel if you would like one added or changed.

Water heater

If one of your tiles runs a water heater, Water Heater Settings decides when it comes on and what protects the battery. It does nothing if no tile is a water heater.

• Enabled - the switch for everything automatic below. Tapping the water heater’s tile on the main screen works either way.
• Schedule - an On time, in 15-minute steps, and a tick box for each day from Mon to Sun. The heater comes on at that time on the days ticked.
• Auto off delay - Off, 30, 60, 90 or 120 minutes. However the heater came on - by hand, on the schedule, from the phone app, a SavvyDot or a rule - it goes off again that long after it was last switched on.
• Charge Overflow - the heater comes on when the battery reaches 95% and goes off again at 90%, so it spends charge that would otherwise go to waste. Ticking it sets the auto off delay to Off.
• Auto Off - the heater goes off when the battery drops to this, in 5% steps, and goes straight back off if it is switched on while the battery is still that low.

Charge Overflow and Auto Off need to know the battery’s percentage, so on a panel that only reads the battery’s voltage, or whose battery is a Clayton Power LPS2, they are greyed out and do nothing. From software 2.5.1 they also wait while the battery reading is more than a minute old.

The phone app

App Settings is where you pair the phone app: open the SavvyVan app, choose Pair Device and scan the QR code under Scan to pair your phone. Scan it from inside the app - your phone’s own camera app cannot pair it. It is not a Bluetooth app: it reaches the panel over the internet, so the panel needs to be online. If it is not, and no phone is paired yet, the page says Connect to wifi to pair your SavvyVan to the mobile app where the QR code should be - get the panel online and the code appears. On a panel that has never had the app switched on, it says Turn on app features to pair your phone instead: tap the link icon in the top bar (tick Show task tray icon, below, if there is none) and tick Enable App Features in the popup, and the code appears straight away. The app only works with software 2.4.0 or later - if System Information shows an earlier version, update first. If your panel has a link icon in the top bar, tapping it shows the same code from any screen. The rest of the page:

• App Status - App features disabled, No phone paired, Paired, disconnected or Paired, phone connected, with the link icon beside it in grey, orange or green.
• GroupID - the pairing code the QR code carries. It reads Created when app features are turned on until they have been.
• Show task tray icon - puts the link icon in the top bar. Leave it ticked: unticking it switches the app off as well, and ticking it again does not switch it back on - that is Enable App Features, in the popup the link icon opens.
• Reset Pairing - asks first, then unlinks every paired phone at once and makes a new pairing code, so each phone has to scan again. The right button when you sell the van; the wrong one for taking one phone off, which is done from that phone. It is greyed out until app features have been switched on.

Everything the app does is in the phone app guide.

Updates

Updates arrive over WiFi and keep adding features to a panel already fitted in your van.

1. Check you are connected and Online, with a decent signal.
2. Open System Information from the settings menu.
3. Tap Update Now. The panel asks first - Do not switch off the device during the update. - so tap Update Now again to start, or Cancel.

The panel then shows each stage as it goes - Connecting…, Checking for update…, then how much it has downloaded and how fast, Installing update… - and counts down 30 seconds before it restarts. The screen may be blank for part of the restart - leave it be. If you already have the latest software it says so, and Close puts you back. If something stops it - no internet, or a download that did not finish - it says what happened in red, with Retry and Close. From 2.5.12 the new software is put together beside the old and only takes over once every file of it has been checked, so an update that cannot finish - the power cut part way through, say, or too little room on the panel for the second copy - leaves the panel on the software it had and says Update could not be installed. Please retry or contact SavvyVan Support. A finished update is kept in Notifications as Software updated from your old version to the new one.

That is how it works from software 2.5. An update from older software runs the old way, which has no progress bar: the button reads Updating …, the screen may be blank for up to 10 minutes, and a panel that is not online says Device is offline. Connect to wifi to update.

Every release is listed in the changelog, and we email about them if you have registered your device - which also adds a second year of warranty to your SavvyVan3, free.

Colours and sounds

Settings → Display & Sound.

• Choose Background Colour - tap or drag on the wheel, and the panel changes colour as you go. It saves when you leave the page. A very dark colour turns the buttons grey, so they can still be seen.
• Enable Tap Sounds - a click on every tap, on or off.
• Default Wakeup Screen - what you see when you wake the screen. It starts on Last open screen, wherever you left it. Home always brings you back to the main screen, and Brand is the converter’s own page on a van with one. With a battery the panel reads directly (other than a Clayton Power LPS2), or with SavvyTanks, it can also wake straight onto Battery or Tanks.
• Day Screen Timeout and Night Screen Timeout - how long it waits before the screen sleeps. Tap one, choose Seconds, Minutes or Hours and set the number with - and + - or choose Never - then tap Save. A Day Hours row below them says when the day timeout applies, 07:00 to 20:00 to start with: tap either time, step the hours and minutes in the clock that opens, and tap Done. See waking it up.
• Set date/time - only needed when the panel is offline. Set it with the arrows and tap Save. On WiFi the clock sets itself.

Notifications

Faults and warnings appear on screen for 30 seconds. Nothing is lost if you miss one: tap the menu top-left and choose Notifications for the full history.

The panel keeps the most recent 25, so the list stays readable rather than a wall to scroll through. Older ones drop off the bottom as new ones arrive.

Troubleshooting

WiFi is where most of the questions come from, so it has this section to itself. If the panel will not start at all, the installation guide has a start-up check that narrows it down.

If the panel is running but a menu or page will not open

Restart the panel. Tap the menu (top left), choose User Settings, and on the passcode screen tap Restart - it is in the bottom-right corner, under Get Help. You do not need to enter the passcode. The panel counts down from ten and restarts, and the menu will open normally afterwards.

If WiFi will not connect, or will not stay connected

The aerial is modest. It will not hold a connection at a distance a phone manages easily, and that is the cause of most WiFi trouble - not the network.

And the radio is not where you think it is. It lives in the control unit - the box behind the panelling - not the screen you are looking at. The two can be two metres apart, so good signal at the screen tells you nothing. The control unit’s case is plastic and blocks nothing; the van does, and so does wherever it was fitted - a locker, a bed base, behind foil-backed insulation.

Three things fix the great majority of it.

Use the 2.4GHz band. It carries further than 5GHz, and range matters more here than speed - the panel only needs enough for the time, the weather and an occasional update. If your router offers both under separate names, choose 2.4GHz.

Get the router closer to the control unit. Not the screen - the box. That usually means moving the router, since the control unit is bonded or screwed somewhere out of sight. A cupboard, a fridge or foil-backed insulation takes a surprising amount out of the signal.

Avoid networks that hand devices between access points. Mesh and multi-point setups share one name across several units and pass devices between them as you move about. The panel does not cope with being handed on and drops instead. Give it a network name belonging to one access point and let it stay there.

Using an iPhone hotspot

Common on the road, and it has two quirks worth knowing.

Turn on Maximise Compatibility. In iPhone settings, under Personal Hotspot. It puts the hotspot on the band the panel gets on best - the first thing to try if the hotspot appears in the list but will not connect.

Resetting the WiFi

When nothing will connect and you cannot see why, there is a Reset Wifi button at the foot of the saved networks list. It works in two stages, and only reaches the second if the first does not fix it.

Stage one clears the connection, not your networks. It restarts the wireless, bounces the adapter, then waits up to half a minute to see whether the internet comes back. Your saved networks and passwords are untouched. This fixes most cases, because most cases are a stuck connection rather than anything wrong with your settings.

Stage two is only offered if stage one fails. It erases every saved network and restarts the panel, leaving you to add yours again from scratch. The panel asks first, and says plainly what it is about to erase.

Start with the button and let it escalate. No reason to reach for stage two first - and if stage one works, you keep your networks.

On an older panel, without the reset button

Older software has no Reset Wifi button, so the same job is done by hand:

1. Delete every saved network - the bin icon beside each one on the left. All of them, not just the one giving trouble.
2. Restart the panel.
3. Scan and add your network again.

Clearing one network and re-adding it is usually not enough; it is the full list plus the restart that resets things properly.

Updating the panel gets you the button, along with a WiFi page that shows signal strength while it scans and lets you search a long list of networks.

Warranty

Your SavvyVan3 carries a 12-month warranty, and registering it before that expires adds another 12 months, free. The second year is for the panel only: add-ons such as SavvyTanks or SavvyShunt carry the standard 12 months, and there is nothing to register for them.

• Register your device
• Warranty terms

Something not right? Tell us - and if you can, send your logs at the same time: Get Help, then Send Logs, on the passcode screen.